Terms of Service

Effective Date: May 27, 2026 · Last Updated: May 27, 2026

PLEASE READ — IMPORTANT NOTICE

These Terms of Service contain a binding arbitration agreement and class-action waiver in Section 13. By using the Site or our services, you agree to resolve disputes by individual arbitration, not by court trial or class action, except as expressly provided. You have the right to opt out of arbitration within thirty (30) days as described in Section 13(h). This Agreement also limits our liability and contains other important provisions affecting your legal rights.

Table of Contents

1. Acceptance of Terms
2. Definitions
3. Eligibility
4. The Inspection Service is Governed by the Pre-Inspection Agreement
5. Cancellation, Rescheduling, and Re-Trip Fees
6. Refunds
7. Electronic Communications and Consent
8. Marketing Communications (Email and SMS)
9. Intellectual Property and Site License
10. User Conduct
11. Privacy Policy Incorporated
12. Disclaimers Regarding the Site
13. Arbitration Agreement; Class Action Waiver
14. Limitation of Liability for Site Use
15. Indemnification
16. Modifications to These Terms
17. Governing Law
18. Force Majeure
19. Assignment
20. No Third-Party Beneficiaries
21. Notices
22. Severability and Savings
23. Entire Agreement
24. Contact

1. Acceptance of Terms

These Terms of Service (the “Terms” or “Agreement”) form a binding contract between you and Inspection.re (“Inspection.re,” “we,” “us,” or “our”). By accessing or using the website at https://inspectionre.com (the “Site”), booking an inspection, or otherwise using our services, you agree to these Terms.

If you do not agree to these Terms, do not access or use the Site or our services.

If you are using the Site or services on behalf of another person or entity, you represent that you have authority to bind that person or entity, and “you” refers to both you and that person or entity.

These Terms govern your use of the Site and the booking and communication functions of our services. The terms governing the inspection service itself — including scope, standards of practice, liability limits, and statutory disclosures — are set out in our Pre-Inspection Agreement, which you will sign before each inspection. See Section 4.

2. Definitions

• “Booking”: your confirmed request for an inspection service through the Site.
• “Client”: the person or entity for whom an inspection is performed.
• “Inspection”: a residential real estate inspection performed by us pursuant to a signed Pre-Inspection Agreement.
• “PIA”: the Pre-Inspection Agreement, which is the contract governing each Inspection.
• “Privacy Policy”: our Privacy Policy at https://inspectionre.com/privacy, incorporated by reference into these Terms.
• “Site”: the Inspection.re website at https://inspectionre.com and any sub-domains and related online services we provide.

3. Eligibility

You must be at least 18 years old and a resident of the United States to use the Site or our services. By using the Site, you represent that you meet these requirements.

The Site and our services are not directed to consumers outside the United States and we do not market to or knowingly serve consumers outside the United States.

4. The Inspection Service is Governed by the Pre-Inspection Agreement

These Terms govern your use of the Site and our pre-inspection processes (booking, communications, cancellation). They do NOT govern the inspection service itself.

The inspection service — including the scope of inspection, applicable standards of practice, statutory disclosures required under California Business and Professions Code §§ 7195–7199, limitation of liability, statute of limitations, access warranties, and report distribution — is governed by a separate Pre-Inspection Agreement (PIA) that we will provide to you for electronic signature in advance of each scheduled inspection. The inspection will not commence until the PIA is signed.

If a conflict arises between these Terms and the PIA, the PIA controls with respect to inspection-related matters.

5. Cancellation, Rescheduling, and Re-Trip Fees

(a) Cancellation by You. You may cancel or reschedule an Inspection by notifying us in writing by email. Fees are calculated based on time of notice relative to the scheduled inspection start time:

The fees in this Section represent our reasonable, good-faith estimate of the costs we incur (scheduler time, inspector hour blocked from rebooking, route allocation, software, dispatch, fuel, administrative overhead). The parties agree that fixing actual damages from a late cancellation or denied access is impracticable or extremely difficult to determine. (Cal. Civ. Code § 1671(d).)

(b) Rescheduling. Rescheduling is treated the same as cancellation under (a) for fee-calculation purposes; the rescheduled inspection is treated as a new booking.

(c) Cancellation by Us. We may cancel any Inspection in our reasonable discretion. If we cancel for a reason not within your control, we will refund all amounts paid in full within ten (10) business days. If we cancel because of weather, unsafe conditions, or other circumstances beyond our reasonable control, no fee shall be charged and amounts paid will be applied to a rescheduled inspection or refunded at your election. (See Section 18.)

6. Refunds

Any refund owed to you will be issued to the original method of payment within ten (10) business days. If you believe a fee was incorrectly assessed, contact us at [email protected] within thirty (30) days of the charge.

7. Electronic Communications and Consent

By booking an Inspection, or providing your email or phone number to us, you authorize us to communicate with you electronically about your booking, our services, and changes to these Terms. Examples include appointment confirmations, reminders, inspector arrival notifications, report delivery, and required disclosures.

These transactional communications are necessary for the service you have requested and do not require separate marketing consent. Standard message and data rates may apply for SMS messages. You consent under the federal ESIGN Act (15 U.S.C. § 7001 et seq.) and the California Uniform Electronic Transactions Act (Civ. Code § 1633.1 et seq.) to the use of electronic records and signatures, including for the PIA.

8. Marketing Communications (Email and SMS)

Marketing communications — promotional emails and promotional SMS messages — require separate, affirmative opt-in consent that you provide by checking the dedicated marketing-consent boxes at booking or through our Privacy Preference Center. Marketing communications are not a condition of any purchase, and you may opt out at any time:

• Email: click “unsubscribe” in any promotional email or adjust your preferences in the Privacy Preference Center.
• SMS: reply STOP to any promotional message. Reply HELP for help.

Our SMS Program Terms (https://inspectionre.com/sms-terms) govern any text-message marketing program you opt into. Message frequency varies; standard message and data rates may apply.

9. Intellectual Property and Site License

All content on the Site — text, graphics, logos, images, software, data compilations — is owned by Inspection.re or our licensors and is protected by U.S. and international intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site for personal, non-commercial purposes consistent with these Terms. You may not (i) copy, modify, distribute, or create derivative works from Site content; (ii) reverse-engineer or decompile any Site software; (iii) scrape, frame, or use automated means to extract data; (iv) remove copyright or proprietary notices; (v) use the Site to develop a competing product or service; or (vi) use the Site in any way that violates law or these Terms.

The “Inspection.re” name, logo, and related marks are our trademarks. You may not use them without our prior written consent.

10. User Conduct

You agree not to: (a) use the Site for any unlawful purpose or in violation of any law; (b) interfere with, disrupt, or attempt to gain unauthorized access to any part of the Site or its security; (c) introduce malware, viruses, or harmful code; (d) impersonate any person or entity or misrepresent your relationship with anyone; (e) submit false, misleading, or fraudulent information; (f) harass, abuse, or threaten our personnel, contractors, or other users; (g) infringe any intellectual property right; (h) use the Site to send unsolicited communications; or (i) engage in any conduct that, in our reasonable judgment, exposes us or any third party to legal or operational risk.

11. Privacy Policy Incorporated

Our Privacy Policy at https://inspectionre.com/privacy describes how we collect, use, disclose, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference. Note that the Privacy Policy is a notice, not a contract — you do not “agree” to it; we provide it for transparency.

12. Disclaimers Regarding the Site

(a) “AS IS” — Site Information. The Site and all information available on it (other than the inspection report itself, which is governed by the PIA) are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, secure, or free of harmful components.

(b) Site Information Is Not Inspection Advice. Information on the Site (blog posts, FAQs, articles, descriptions of inspection categories, sample reports, marketing material) is for general informational purposes only and is not a substitute for an actual inspection performed by a qualified inspector. Do not rely on Site information to make a real estate decision; rely only on the inspection report you receive after a completed Inspection.

(c) Third-Party Content and Links. The Site may contain links to third-party websites or content. We are not responsible for the privacy practices, terms, or content of those third parties.

13. Arbitration Agreement; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY

It requires you and Inspection.re to resolve disputes by binding individual arbitration. It limits your rights to litigate in court, to have a jury trial, and to participate in class actions. You have the right to opt out of arbitration within 30 days as described in subsection (h). Public injunctive relief, small-claims claims, and certain other matters are carved out (subsections (b)–(d)).

(a) Covered Disputes. Except as provided in subsections (b), (c), and (d), any dispute, claim, or controversy arising out of or relating to these Terms, the Site, billing, or any communications between us — including the formation, breach, enforcement, interpretation, or validity of this arbitration agreement — shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the demand is filed. Disputes arising from an Inspection itself are governed by the dispute-resolution provisions of the PIA (which incorporate this Section 13 by reference).

(b) Small Claims Carve-Out. Either party may bring an individual action in small claims court for any matter within that court’s jurisdiction.

(c) Public Injunctive Relief Carve-Out (McGill). Notwithstanding any other provision of this Section, the parties retain the right to seek public injunctive relief in a court of competent jurisdiction. Proceedings on a claim for public injunctive relief shall be stayed pending the outcome of any individual arbitration of related claims for damages. (McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017).)

(d) IP / Injunctive Carve-Out (Mutual). Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.

(e) Class / Representative Action Waiver. ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. NEITHER PARTY MAY BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION (subject to subsection (c)). If a court of competent jurisdiction holds the foregoing waiver unenforceable as to any claim, that claim alone shall be severed from arbitration and litigated in court; all other claims shall remain in arbitration.

(f) Costs. Inspection.re will pay all AAA filing, administrative, and arbitrator fees in excess of the amount you would pay to file an analogous claim in California Superior Court. The AAA Consumer Arbitration Rules establish additional consumer-protective fee caps that we will honor.

(g) Seat / Venue. Arbitration shall take place in Riverside County, California. Hearings may be conducted by video conference at the consumer’s election. (Cal. Civ. Code § 1799.208.)

(h) 30-Day Opt-Out. You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first agreeing to these Terms. Your notice must state your full name, the email address you provided to us, and the words “I opt out of arbitration.” Opting out does not affect any other Terms.

(i) Survival; Severability. This Section survives termination of these Terms. If any portion is held unenforceable, the remainder shall be enforced to the maximum extent permitted; provided that if the class waiver in (e) is held unenforceable as to all claims and the public-injunctive carve-out in (c) is held unenforceable, the entire arbitration agreement shall be null and void.

14. Limitation of Liability for Site Use

(a) Cap on Site-Use Liability. SUBJECT TO SUBSECTION (c), TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE (NOT INCLUDING ANY INSPECTION SERVICE, WHICH IS GOVERNED BY THE PIA) SHALL NOT EXCEED FIVE HUNDRED DOLLARS ($500).

(b) Excluded Damages. SUBJECT TO SUBSECTION (c), WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST OPPORTUNITY, OR DIMINUTION IN VALUE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(c) Carve-Outs. The limitations in subsections (a) and (b) do NOT apply to, and shall not limit our liability for: (i) fraud, intentional misrepresentation, or willful injury; (ii) gross negligence; (iii) any liability that cannot lawfully be limited under California law; (iv) violations of law, whether willful or negligent (Cal. Civ. Code § 1668); (v) personal injury or death caused by our negligence; or (vi) any liability arising under the PIA, which is governed by the PIA’s own limitations.

(d) Savings. If any limitation in this Section is held invalid in whole or in part, it shall be reformed to the minimum extent necessary to comply with applicable law, and the remainder shall remain in effect.

15. Indemnification

(a) By You. You agree to defend, indemnify, and hold harmless Inspection.re, its officers, employees, contractors, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or relating to: (i) your breach of these Terms; (ii) your violation of any law or third-party right; (iii) your misrepresentation regarding your authority to authorize entry to any premises; (iv) any condition or hazard at premises that you knew of and failed to disclose; or (v) your provision of access to our personnel that proves to be unauthorized.

(b) Carve-Out. You shall have NO obligation to indemnify Inspection.re for any claim to the extent it arises from Inspection.re’s own negligence, gross negligence, willful misconduct, fraud, or violation of law. (Cal. Civ. Code § 1668.)

(c) Procedure. We will notify you promptly of any claim for which we seek indemnity, allow you to control defense and settlement (provided no settlement shall impose any non-monetary obligation on us without our prior written consent), and reasonably cooperate at your expense.

16. Modifications to These Terms

We may update these Terms from time to time. For any material change, we will provide at least thirty (30) days’ advance notice — by email to the address you provided, by posting a notice on the Site, and by displaying a banner during your next booking. Non-material changes (typo corrections, clarifications, contact-information updates) may be made with notice limited to a new “Last Updated” date.

Material changes apply prospectively only. They do not apply retroactively to disputes that have already arisen. Your continued use of the Site or your booking of new services after the effective date of a revised version constitutes acceptance of the revised Terms.

We will maintain an archive of prior versions and will provide a copy upon request.

17. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of Section 13 (Arbitration). For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Riverside County, California.

18. Force Majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, wildfires, earthquakes, floods, severe weather, public-health emergencies, governmental orders, civil unrest, utility failures, or unsafe site conditions. The affected party will notify the other promptly and use reasonable efforts to mitigate the impact and resume performance.

19. Assignment

You may not assign these Terms without our prior written consent; any purported assignment without consent is void. We may assign these Terms (in whole or in part) in connection with a sale, merger, financing, reorganization, bankruptcy, or other corporate transaction, with notice to you.

20. No Third-Party Beneficiaries

These Terms create no rights in any person who is not a party. Without limitation, real estate agents, brokers, sellers, buyers agents, escrow holders, lenders, transaction coordinators, contractors, subsequent purchasers, and any other person who may receive a copy of an inspection report or interact with the inspection process are NOT third-party beneficiaries and have no rights under these Terms.

21. Notices

We may give notice to you by email, by SMS, or by posting on the Site. You may give notice to us by email to [email protected]. Notices are effective when sent.

22. Severability and Savings

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force. Any provision held to be invalid or unenforceable shall be reformed to the minimum extent necessary to make it enforceable, consistent with the parties’ original intent.

23. Entire Agreement

These Terms (together with the Privacy Policy, the SMS Program Terms, the Cookie Policy section of the Privacy Policy, and any signed PIA) constitute the entire agreement between you and Inspection.re regarding the Site and our pre-inspection services, and supersede all prior or contemporaneous communications, proposals, or agreements on the subject.

24. Contact