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Privacy Policy

Last updated:

Effective Date: May 27, 2026 · Last Updated: May 27, 2026

Table of Contents

  1. Introduction & Scope
  2. Information We Collect
  3. Sources of Information
  4. How We Use Information
  5. How We Share Information
  6. Sale and Sharing of Personal Information
  7. Sensitive Personal Information
  8. Notice of Financial Incentive (Discount Programs)
  9. Cookies and Tracking Technologies
  10. Your Privacy Rights
  11. How to Exercise Your Rights
  12. Your Privacy Choices
  13. Your California Privacy Rights / Shine the Light
  14. Multi-State Rights Summary
  15. Authorized Agent Requests
  16. Data Retention
  17. Data Security and Breach Notification
  18. Children
  19. SMS Messaging
  20. International Visitors
  21. Third-Party Links and Services
  22. Business Transfers
  23. Changes to This Policy
  24. Contact Information
  25. Accessibility

1. Introduction & Scope

Inspection.re (the “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect Personal Information when you visit https://inspectionre.com (the “Site”), schedule a real estate inspection, request information, subscribe to our promotional emails or text messages, or otherwise interact with us.

This Policy is intended to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”), the California Online Privacy Protection Act (“CalOPPA”), the California “Shine the Light” law, the comprehensive privacy laws of other U.S. states (Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, and Nebraska), the federal Children’s Online Privacy Protection Act (“COPPA”), the Telephone Consumer Protection Act (“TCPA”), and the CAN-SPAM Act of 2003.

This Policy is incorporated into and forms part of our Terms of Service. By using the Site or our services, you acknowledge that you have read and understood this Policy. We do not require you to “accept” this Policy as a contract; this Policy is a notice. Acceptance of our Terms of Service is captured separately at the time you submit a form on the Site.

This Policy applies to information collected through the Site and through related communications (telephone, email, SMS, and in-person interactions related to a scheduled inspection). It does not apply to information that we may collect from job applicants, independent contractors, or employees in the human-resources context, which is governed by a separate notice.

2. Information We Collect

We collect the following categories of Personal Information, as those categories are defined under California Civil Code § 1798.140(v). The table below summarizes what we collect, examples of specific data points, and whether we have collected the category in the preceding twelve (12) months.

Statutory CategorySpecific ExamplesCollected?
IdentifiersReal name (first and last); postal address (the inspection property); email address; telephone number; Internet Protocol (IP) address; online identifiers; device identifiers; cookie identifiersYes
Customer RecordsContact and scheduling information you submit through formsYes
Commercial InformationRecords of inspection services purchased, scheduled, considered, or declined; role designation (buyer, seller, real estate agent); transaction history; service preferencesYes
Internet or Network ActivityBrowsing activity on the Site; pages viewed; referring URLs; search queries on the Site; interactions with forms and content; cookie and pixel dataYes
Geolocation Data (general only)General (non-precise) location inferred from IP address; the static service address you provide when scheduling an inspection. We do not collect or process precise geolocation (location within 1,850 feet) as defined under Cal. Civ. Code § 1798.140(w).Yes (general only)
Audio, Electronic, Visual InformationContent of email or SMS communications you send to usYes
Professional or Employment InformationReal estate licensing information voluntarily provided by agents who schedule inspections on behalf of buyers or sellers (e.g., brokerage name, DRE license number)Yes (only when voluntarily provided by agents)
InferencesPreference information inferred from the above categories (e.g., service preferences, communication preferences, geographic service area)Yes
Sensitive Personal InformationWe do not knowingly collect Sensitive Personal Information. See Section 7.No (intentional)
Biometric Information / Genetic DataNo
Education InformationNo
Protected Class Characteristics (race, religion, etc.)No

Payments. We do not process payments through the Site. Payment for inspection services is arranged separately and is not collected, transmitted, or stored by the Site.

3. Sources of Information

We collect Personal Information from the following sources:

  • Directly from you. When you complete forms on the Site (scheduling form, contact form, discount-offer form, newsletter signup), call our office, send us an email or text message, or interact with us in person at an inspection.
  • From your device and browser. IP address, cookies, pixels, device identifiers, browser type, operating system, referrer URLs, and other technical information automatically collected when you visit the Site.
  • From authorized real estate agents and other authorized representatives acting on your behalf when scheduling or receiving an inspection.
  • From our service providers and contractors. Our hosting provider and analytics provider may transmit information to us in the course of providing services to us.
  • From public records. Real estate licensing records, property records, and other publicly available sources, used for limited purposes such as verifying agent credentials or property addresses.

4. How We Use Information

We collect and process Personal Information for the following business and commercial purposes, as those terms are defined under CCPA § 1798.140(e), (f):

  • To schedule, perform, and deliver real estate inspection services, including dispatch logistics and on-site coordination.
  • To generate, compile, and deliver the inspection report to you and to any authorized agent or party you designate.
  • To communicate with you regarding scheduling, appointment confirmations, inspector arrival, report availability, and post-inspection follow-up. These communications are transactional and are necessary for the service you have requested.
  • To respond to your inquiries, requests for information, and customer-service questions submitted through the Site, by email, by telephone, or by SMS.
  • To send promotional emails about our services, special offers, and home-maintenance content, when offered, ONLY if you have separately opted in to receive marketing emails.
  • To send promotional SMS messages, when offered, ONLY if you have separately provided Prior Express Written Consent (PEWC) to receive marketing text messages, as required by the TCPA.
  • To operate, maintain, secure, and improve the Site, including monitoring for fraud, debugging, and analyzing usage trends.
  • To measure advertising effectiveness, audience reach, and conversion attribution, subject to your cookie consent choices, if and when we deploy advertising technologies.
  • To comply with legal obligations, including our recordkeeping obligations under California Business and Professions Code § 7199, federal and state tax laws, and applicable industry standards.
  • To establish, exercise, or defend legal claims, including the defense of professional liability claims arising from inspection services.
  • To enforce our Terms of Service and protect our rights, property, and the safety of our employees, customers, and the public.
  • In connection with a corporate transaction such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

5. How We Share Information

We disclose Personal Information to the following categories of recipients, only for the purposes described in Section 4 and only under contractual or other safeguards that limit how the recipient may use the information:

Category of RecipientExamplesPurpose
Service Providers and Contractors (CCPA § 1798.140(ag), (j))Cloudflare (website hosting and bot management); Google Analytics 4 (analytics, configured in restricted mode)Each Service Provider processes Personal Information solely on our behalf for the specific service they provide to us.
Advertising partners (only if and when we deploy advertising cookies and you consent)We do not currently use advertising platforms. If we begin to do so, this Policy will be updated and your cookie preferences will control whether your data is shared. See Sections 6 and 9.To measure advertising performance and to retarget visitors.
Authorized agents and parties you designateYour real estate agent, transaction coordinator, mortgage broker, attorney, or other parties you authorizeTo deliver inspection reports and related communications you have requested.
Professional advisorsAttorneys, accountants, auditors, and insurance providersTo establish, exercise, or defend our legal rights; to comply with auditing and tax requirements; to administer insurance coverage.
Government and law enforcementState and federal authoritiesWhen required by law, court order, or subpoena, or when necessary to protect our rights or the safety of others.
Successors in a corporate transactionAcquirers, merger partners, financing partiesIn connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

5.1 Service Providers Versus Third Parties

Under the CCPA, a recipient that processes Personal Information solely on our behalf under a written contract that restricts use to specified business purposes is a “Service Provider” or “Contractor,” and disclosures to such recipients are NOT a “sale” or “share” of Personal Information. We work with our service providers to put in place Data Processing Agreements that satisfy the requirements of CCPA § 1798.140(ag), including restrictions on retaining, using, selling, or sharing Personal Information outside the direct business relationship with us.

Recipients that are not bound by such a contract are “Third Parties,” and disclosures to Third Parties may constitute a “sale” or “share” under the CCPA. See Section 6 for information about whether and when we sell or share Personal Information.

6. Sale and Sharing of Personal Information

We do NOT sell Personal Information for monetary consideration. We have not sold Personal Information for monetary consideration in the preceding twelve (12) months and do not intend to do so.

We do not currently engage in cross-context behavioral advertising and do not “share” Personal Information as that term is defined under the CCPA. If that changes — for example, if we deploy advertising pixels that transmit identifiers (cookie IDs, device IDs, IP address) to advertising platforms — we will update this Policy and provide a clear opt-out before any such “sharing” occurs.

We do NOT share Personal Information with third parties for those third parties’ own direct marketing purposes.

Your right to opt out: You have the absolute right to opt out of any future “sharing” of your Personal Information at any time, free of charge and without consequence to your access to our services. See Section 12 (Your Privacy Choices) for instructions.

6.1 Categories of Personal Information that may be Shared in the Future

If we begin to use advertising cookies and pixels, the following categories of Personal Information may be “shared” for cross-context behavioral advertising when visitors accept advertising cookies:

  • Identifiers (cookie IDs, device IDs, IP address)
  • Internet or network activity (pages viewed, interactions with the Site, referring URL)
  • General geolocation data (inferred from IP address)
  • Inferences derived from the above

We will not share Sensitive Personal Information, Customer Records (such as your name, email address, phone number, or property address), Commercial Information about specific transactions, or Professional Information for cross-context behavioral advertising.

6.2 Sale or Sharing of Information About Minors

We do not knowingly sell or share the Personal Information of consumers under the age of 16. If we learn that we have collected Personal Information from a consumer under the age of 16 without the legally required affirmative opt-in consent (parental consent for under-13, or the minor’s consent for ages 13–15), we will delete that information promptly. See Section 18.

7. Sensitive Personal Information

The CCPA defines “Sensitive Personal Information” (SPI) at § 1798.140(ae) and gives consumers specific rights when a business collects or uses it.

We do not intentionally collect, use, or disclose Sensitive Personal Information. We do not collect Social Security numbers, driver’s license or passport numbers, financial account or credit card numbers, precise geolocation, racial or ethnic origin, religious beliefs, union membership, genetic or biometric data, health information, or information about sex life or sexual orientation.

If you accidentally provide Sensitive Personal Information that we did not request (for example, by including such information in a free-text inquiry field), we will not knowingly use that information for any purpose other than the limited purposes permitted by CCPA § 7027(m) (e.g., performing the requested service, security, fraud prevention). You may also exercise your right to limit the use and disclosure of Sensitive Personal Information at any time. See Section 12.

8. Notice of Financial Incentive (Discount Programs)

From time to time, we offer discounts, promotional codes, or other financial incentives in exchange for your email address (and your consent to receive promotional emails). Under CCPA § 1798.125(b), this may constitute a “financial incentive” for the collection, retention, or sharing of Personal Information. We provide this notice as required by California law.

8.1 Material Terms

  • What we collect: Your email address and your affirmative consent to receive promotional emails.
  • Benefit you receive: A discount, promotional code, or other offer as described at the point of collection (currently, a $300 discount on the inspection fee).
  • How we calculate the value: We have made a good-faith estimate that the value of your Personal Information to us is reasonably related to the value of the discount or offer extended to you. The value of your Personal Information is based on the expense related to its collection, use, and retention, including the cost of operating the Site, the email service provider, and the marketing program.
  • How to opt in: You opt in by submitting the discount form and checking the consent box.

8.2 Your Right to Withdraw

Participation in any financial incentive program is entirely voluntary. You may withdraw at any time by clicking the “unsubscribe” link in any promotional email, by adjusting your preferences in our Preference Center, or by contacting us as described in Section 24. Withdrawal will not affect any discount or offer you have already received.

9. Cookies and Tracking Technologies

This Section also serves as our Cookie Policy. You may reach this Section directly at https://inspectionre.com/privacy#cookies.

9.1 What are cookies and tracking technologies?

Cookies are small text files that a website transfers to your device when you visit. Cookies may persist for the duration of your browsing session (“session cookies”) or remain on your device until they expire or are deleted (“persistent cookies”). Cookies are used to recognize your device, store preferences, and analyze how the Site is used.

Tracking technologies also include pixels (small image files that record page views and events), software development kits (SDKs), local storage, and similar technologies. In this Policy, references to “cookies” include all such tracking technologies.

9.2 Categories of cookies we use

  • Strictly Necessary cookies. Required for the Site to function (security, bot management, session state, fraud prevention). These cookies cannot be disabled and do not require your consent.
  • Functional cookies. Remember your preferences. We do not currently set functional cookies; if we add them, they will be disclosed here.
  • Analytics cookies. Help us understand how visitors use the Site so we can improve it. We use these in restricted mode where our analytics provider acts as a Service Provider to us.
  • Advertising and Targeting cookies. We do not currently use advertising cookies. If we deploy them in the future, this Policy will be updated, and you will be able to disable them through a cookie banner, by clicking “Your Privacy Choices” in our footer, or by enabling Global Privacy Control in your browser.

The following table lists the cookies and tracking technologies currently in use on the Site. We update this inventory as our stack changes.

Cookie / TechnologyProviderCategoryPurposeDuration
__cf_bmCloudflareStrictly NecessaryBot management and security30 minutes
_ga, _ga_*Google Analytics 4 (configured in restricted mode)AnalyticsAggregate analytics: visitor counts, page views, session durationUp to 13 months

You may control cookies through your browser settings (most browsers allow you to refuse new cookies, delete existing cookies, or notify you before a cookie is set). Disabling certain cookies may affect Site functionality. If and when we deploy a cookie consent banner, you will be able to “Accept All,” “Reject All,” or “Customize” your preferences directly from the Site, with the “Reject All” option presented with the same visual prominence as “Accept All,” consistent with CCPA Regulations § 7026.

9.5 Global Privacy Control (GPC) and Do Not Track (DNT)

Our Site is configured to detect and honor the Global Privacy Control (GPC) signal as a valid request to opt out of “sale” and “sharing” of Personal Information, in accordance with California Code of Regulations, title 11, § 7025. The GPC opt-out applies to the browser and device on which the signal is enabled; if you use multiple browsers or devices, you must enable GPC on each.

We do not currently respond to “Do Not Track” (DNT) browser signals because there is no industry-standard implementation. We encourage users who wish to limit tracking to enable Global Privacy Control instead.

10. Your Privacy Rights

Subject to certain legal exceptions, residents of California and other U.S. states with comprehensive privacy laws have the following rights regarding their Personal Information. We extend these rights as a matter of policy to all U.S. residents to the extent operationally feasible, even where state law does not require us to do so.

10.1 Right to Know and Access

You have the right to request that we disclose to you, free of charge, up to two times in a 12-month period:

  • The categories of Personal Information we have collected about you;
  • The categories of sources from which we collected the Personal Information;
  • The business or commercial purposes for collecting, selling, or sharing the information;
  • The categories of third parties with whom we have disclosed, sold, or shared your Personal Information; and
  • The specific pieces of Personal Information we have collected about you.

Where required by the CCPA, we will provide information covering the 12-month period preceding your request, and on request we will provide information collected beyond the 12-month period (for requests made on or after January 1, 2023) unless doing so would be impossible or involve disproportionate effort, or unless you specifically request a shorter period.

10.2 Right to Delete

You have the right to request that we delete the Personal Information we have collected from you, subject to certain legal exceptions described in Section 16.

10.3 Right to Correct

You have the right to request that we correct inaccurate Personal Information that we maintain about you. We will accept and consider documentation that you provide and may require documentation to support your request. We may deny a request to correct if we have a good-faith, reasonable, and documented belief that the request is fraudulent or abusive, in which case we will explain our decision in writing.

10.4 Right to Opt Out of Sale or Sharing

You have the right to opt out of any “sale” or “sharing” of your Personal Information. As described in Section 6, we do not sell Personal Information for monetary consideration and do not currently “share” Personal Information for cross-context behavioral advertising. To opt out of any future sharing, see Section 12.

10.5 Right to Limit Use and Disclosure of Sensitive Personal Information

You have the right to limit our use and disclosure of Sensitive Personal Information to those uses permitted by CCPA § 7027(m). Because we do not intentionally collect Sensitive Personal Information, this right has limited practical effect, but we honor it on request.

10.6 Right to Non-Discrimination and Non-Retaliation

We will not deny you services, charge you different prices, or provide a different level or quality of service because you exercise any of the rights in this Section. We will not retaliate against you for exercising your rights.

10.7 Right to Appeal (where applicable)

Residents of certain states (Virginia, Colorado, Connecticut, Texas, Oregon, Montana, Delaware, New Hampshire, New Jersey, Tennessee, Indiana, Kentucky, Rhode Island, Minnesota, Maryland, and others) have the right to appeal our denial of a privacy rights request. To appeal, reply to our written denial within 60 days, or contact us using the information in Section 24 with the subject line “Privacy Rights Appeal.” We will respond to your appeal within 60 days of receipt and explain our reasoning. If we deny your appeal, you may contact your state’s attorney general.

10.8 Right to Data Portability

Where required by applicable state law, you have the right to receive a copy of your Personal Information in a portable, structured, commonly used, and (where technically feasible) machine-readable format.

11. How to Exercise Your Rights

We provide two methods for submitting privacy rights requests, satisfying the CCPA’s requirement (Civ. Code § 1798.130(a)) of at least two methods:

  • By phone: Call us toll-free at 1-888-88-INSP-9 (+1-888-884-6779).
  • By email: Email our compliance team at [email protected].

11.1 Verifying Your Identity

To protect your Personal Information, we will verify your identity before responding to a Right to Know, Right to Access, Right to Delete, or Right to Correct request. We will ask you to provide information that allows us to reasonably link the request to records we maintain (for example, your name, email address, phone number, the date or property address of an inspection, or other transaction details). For sensitive or high-risk requests, we may require a signed declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request.

A request to opt out of “sale” or “sharing” or to limit use of Sensitive Personal Information does not require identity verification. We may, however, deny such a request if we have a good-faith, documented belief that it is fraudulent.

11.2 Response Timing

  • Right to Know / Access / Delete / Correct: We will confirm receipt of your request within ten (10) business days and provide a substantive response within forty-five (45) calendar days. We may extend the response period by up to an additional 45 days (for a total of 90 days) when reasonably necessary, in which case we will notify you of the extension and the reason.
  • Right to Opt Out of Sale / Sharing or Limit Sensitive PI: We will act on your request within fifteen (15) business days. We will instruct any third parties to whom we have shared your information to comply with your opt-out within the same period.
  • Right to Appeal: Where applicable under state law, we will respond within sixty (60) days of receipt of your appeal.

11.3 Fees

We will not charge a fee to process a verifiable request unless the request is excessive, repetitive, or manifestly unfounded. If we determine that a fee is warranted, we will explain our reasoning and provide a cost estimate before completing the request.

12. Your Privacy Choices

This Section serves as our consolidated “Your Privacy Choices” notice and is reachable directly at https://inspectionre.com/privacy#your-privacy-choices.

12.1 Opt Out of Sale or Sharing

We do not currently sell or share Personal Information. If we begin to “share” Personal Information for cross-context behavioral advertising in the future, you will be able to opt out by:

  • Toggling off advertising cookies in our cookie banner or Preference Center, once deployed.
  • Enabling Global Privacy Control in your browser. Our Site automatically honors GPC signals (see Section 9.5).
  • Submitting a request as described in Section 11.

A request to opt out applies to the browser and device on which it is made. If you use multiple browsers or devices, you should opt out on each. We do not currently link separate browser sessions to a single consumer profile, so we cannot apply your opt-out across browsers automatically.

12.2 Limit the Use and Disclosure of Sensitive Personal Information

Because we do not intentionally collect Sensitive Personal Information, this right has limited practical application. If you wish to direct us to limit our use of any Sensitive Personal Information you may have provided, you may do so by submitting a request as described in Section 11.

12.3 Effect of Opt Out

We will not discriminate against you for exercising your privacy choices. We will not deny services, charge a different price, or provide a lesser quality of service. Some Site features that depend on cookies may not function fully when you opt out of certain cookie categories.

13. Your California Privacy Rights / Shine the Light

Pursuant to California Civil Code § 1798.83 (the “Shine the Light” law), California residents who have an established business relationship with us may request information about Personal Information we have disclosed to third parties for those third parties’ own direct marketing purposes during the preceding calendar year.

As described in Section 6, we adhere to a strict policy of not sharing Personal Information with third parties for those third parties’ own direct marketing purposes, and you have the right at any time, free of charge, to opt out of such disclosures even if our practices change. To submit a Shine the Light request or to opt out of such disclosures, contact us at [email protected] or as otherwise described in Section 11.

14. Multi-State Rights Summary

The following table summarizes the privacy rights of residents of states with comprehensive privacy laws as of the Effective Date of this Policy. Inspection.re extends these rights as a matter of policy to all U.S. residents where operationally feasible, regardless of statutory threshold. State laws are subject to change; the most current version of this Policy controls.

StateStatuteKey Distinct Rights
CaliforniaCCPA / CPRAKnow, Access, Delete, Correct, Opt-Out of Sale/Sharing, Limit Sensitive PI, Non-Discrimination, Shine the Light
VirginiaVCDPAAccess, Delete, Correct, Portability, Opt-Out of Sale / Targeted Ads / Profiling; Right to Appeal
ColoradoCPASame as Virginia + UOPS signal recognition; sensitive data opt-in
ConnecticutCTDPASame as Virginia + UOPS signal; right to revoke consent
UtahUCPAAccess, Delete, Portability, Opt-Out of Sale / Targeted Ads (no opt-out of profiling, no correction right, no appeal)
TexasTDPSAAccess, Delete, Correct, Portability, Opt-Out of Sale / Targeted Ads / Profiling; broader applicability than other states
OregonOCPASame as Virginia + right to a list of specific third parties; geolocation and children’s data rules effective Jan 1, 2026
MontanaMCDPASame as Virginia
IowaICDPAAccess, Delete, Portability, Opt-Out of Sale / Targeted Ads (limited rights vs. other states)
DelawareDPDPAAccess, Delete, Correct, Portability, Opt-Out of Sale / Targeted Ads / Profiling; right to a list of categories of third parties
New HampshireNH SB 255Same as Virginia + UOPS signal
New JerseyNJDPASame as Virginia + UOPS signal; financial information sensitive
TennesseeTIPASame as Virginia (with NIST-aligned safe harbor)
MinnesotaMCDPASame as Virginia + right to question profiling decisions
MarylandMODPA (effective April 1, 2026)Same as Virginia + strict data minimization; sensitive data sale ban
IndianaICDPA (effective Jan 1, 2026)Same as Virginia
KentuckyKCDPA (effective Jan 1, 2026)Same as Virginia
Rhode IslandDTPPA (effective Jan 1, 2026)Same as Virginia (lower threshold for applicability)
NebraskaNDPASame as Texas (broad applicability, narrow small-business exemption)

To exercise any of these rights, follow the instructions in Section 11. Where required by state law, we will distinguish requests by state of residence and apply the applicable response timeframes and verification standards.

15. Authorized Agent Requests

You may designate an authorized agent to submit a privacy rights request on your behalf. To do so, the authorized agent must provide either:

  • A valid, verifiable, and notarized power of attorney from you that authorizes the agent to act on your behalf with respect to privacy rights; or
  • Other written authorization signed by you, which we will independently verify by contacting you directly.

We may also ask you to verify your own identity directly with us, regardless of the agent’s authorization. We may deny a request from a purported authorized agent who does not provide adequate proof of authorization.

16. Data Retention

We retain Personal Information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The table below summarizes our retention periods by category.

Data CategoryRetention PeriodLegal / Business Basis
Inspection report and customer file (Personal Information tied to a delivered inspection)Seven (7) years from the date of report deliveryCalifornia Business and Professions Code § 7199 establishes a four-year statute of limitations for actions arising from a home inspection report; we retain an additional buffer to comply with tax and accounting recordkeeping obligations.
Lead data (where no inspection was scheduled or delivered)Twenty-four (24) months from last interaction, then deletedMarketing-cycle minimization; data minimization principle
Email and SMS opt-in and consent recordsFive (5) years from the last consent activityTCPA four-year statute of limitations plus buffer; California Business and Professions Code § 17529.5 four-year limitations period
Email and SMS suppression list (records of opt-outs)IndefiniteNecessary to honor your opt-out election
Privacy rights request recordsAt least twenty-four (24) monthsCalifornia Code of Regulations title 11, § 7101
Web server logs and IP logsTwelve (12) monthsSecurity and fraud investigation; data minimization
Cookie consent recordsTwelve (12) months, then re-promptedIndustry standard; CCPA opt-out persistence
BackupsDefined backup-rotation schedule (typically 90 days), with documented purge cycleDefensible deletion of expired data
Tax and accounting recordsSeven (7) yearsCalifornia Franchise Tax Board (4 years) and IRS (3 years) recordkeeping requirements

16.1 Effect of a Deletion Request on Records We Are Required to Retain

When you submit a Right to Delete request, we will delete or de-identify Personal Information we are not required to retain. However, the CCPA expressly permits us to retain Personal Information when retention is necessary to comply with legal obligations, exercise legal claims or rights, defend legal claims, or otherwise as permitted by Civ. Code § 1798.105(d). Examples of information we will retain even after a deletion request:

  • Inspection reports and the customer file tied to a delivered inspection (necessary to defend professional liability claims under California Business and Professions Code § 7199 for the four-year statutory period and a reasonable buffer thereafter);
  • Tax and accounting records (necessary to comply with state and federal tax law);
  • Records of opt-outs and unsubscribes (necessary to honor your opt-out election);
  • Records of your privacy rights requests (necessary to demonstrate compliance under California Code of Regulations title 11, § 7101).

When we deny a deletion request in whole or in part, we will respond in writing within the response period, identify which information was retained, and explain the legal basis for retention.

17. Data Security and Breach Notification

We maintain reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure, consistent with industry standards. Our safeguards include:

  • Encryption in transit (TLS 1.2 or later) for all Site traffic and form submissions;
  • Encryption at rest for databases and storage systems containing Personal Information;
  • Role-based access control restricting Personal Information to employees and contractors with a legitimate business need;
  • Multi-factor authentication for administrative access to systems containing Personal Information;
  • Logging and monitoring of access to Personal Information;
  • Encrypted backups with documented retention and purge schedules;
  • Vendor management procedures;
  • Periodic review of security controls and incident response procedures.

Despite these safeguards, no system is 100% secure. We cannot guarantee that Personal Information will never be accessed without authorization.

17.1 Data Breach Notification

In the event of a data breach affecting unencrypted or unredacted Personal Information of California residents, we will notify affected residents within thirty (30) calendar days of discovery, as required by California Civil Code § 1798.82, as amended effective January 1, 2026. If a breach affects 500 or more California residents, we will also notify the California Attorney General within 15 calendar days of notifying affected residents. Notifications will be in plain language, will be titled “Notice of Data Breach,” and will include the information required by California law (what happened, what information was involved, what we are doing, what you can do, and how to contact us for more information). Where required by other state laws, we will provide notice in accordance with the applicable state breach-notification statute.

18. Children

Our Site is not directed to children under the age of 13. We do not knowingly collect Personal Information from children under 13 in violation of the federal Children’s Online Privacy Protection Act (“COPPA”). If you are a parent or guardian and believe we have collected Personal Information from a child under 13 without verifiable parental consent, please contact us at [email protected] and we will promptly delete the information.

Under CCPA § 1798.120(c), we do not sell or share the Personal Information of consumers we know to be under the age of 16 without (i) the affirmative authorization of a parent or guardian for consumers under 13 (parental opt-in), or (ii) the affirmative authorization of the consumer for those at least 13 and less than 16 years of age (minor opt-in). We do not knowingly market to or solicit Personal Information from minors.

19. SMS Messaging

If you provide your mobile phone number through our scheduling form, contact form, or other Site forms, we may send you transactional SMS messages necessary for the service you have requested (for example, appointment confirmations, reminders, inspector arrival notifications, and report-availability notifications). These transactional messages do not require separate opt-in beyond your form submission.

We will only send you marketing or promotional SMS messages if you separately provide Prior Express Written Consent (PEWC) by checking the dedicated SMS opt-in box at the time you submit a form. We do not currently send marketing SMS; if we begin to, we will update this Policy and the consent flow accordingly.

You may opt out of marketing SMS at any time by replying “STOP” to any marketing message, by adjusting your preferences in our Preference Center, or by contacting us. We will honor opt-out requests within 10 business days of receipt, consistent with the TCPA. Replying “HELP” to any message provides our contact information.

Message frequency varies. Message and data rates may apply. Consent to receive marketing SMS is not a condition of any purchase.

Full terms for our SMS marketing program (when active) are available at https://inspectionre.com/sms-terms.

20. International Visitors

Our Site and services are intended for users located in the United States only. We do not target, market, or knowingly offer services to consumers outside the United States. If you are located outside the United States, please do not submit Personal Information through our Site.

Personal Information you provide through the Site is processed and stored on servers located in the United States. By using the Site, you understand that your Personal Information will be transferred to and processed in the United States, where data protection laws may be different from those in your jurisdiction.

Our Site may contain links to third-party websites, services, and resources, including social media platforms, partner sites, and informational resources. We are not responsible for the privacy practices, content, or terms of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a third-party link on our Site does not imply endorsement.

22. Business Transfers

In the event of a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your Personal Information may be transferred as part of the transaction or proceeding. If your Personal Information will be transferred and become subject to a materially different privacy policy, we will provide notice consistent with applicable law before the transfer takes effect.

23. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the updated Policy on the Site with a new “Last Updated” date.

For material changes, we will provide additional notice (such as a banner on the Site, an email to known users, or both) at least thirty (30) days before the changes take effect. Your continued use of the Site after the effective date of a revised Policy constitutes your acceptance of the changes to the extent permitted by law.

We will review this Policy at least annually to ensure ongoing compliance with applicable laws.

Prior versions of this Policy are archived and available on request. The version of this Policy in effect at the time you accept our Terms of Service governs that acceptance, as recorded in our consent audit log.

24. Contact Information

If you have questions, concerns, or requests regarding this Policy or our privacy practices, please contact us:

MethodAddress
Email[email protected]
Phone1-888-88-INSP-9 (+1-888-884-6779)

25. Accessibility

We are committed to making the Site, including this Privacy Policy, accessible to consumers with disabilities. Our Site is designed to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter difficulty accessing this Policy or any portion of the Site, please email us at [email protected] and we will assist you or provide the information in an alternative accessible format.

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